Internet Privacy & Cookies Policy

Privacy

The Trust Technique Centre takes your privacy seriously. We are committed to data security and the fair and transparent processing of your personal data. This Privacy Policy sets out how we will treat the personal data which you provide to us in compliance with applicable data protection law, in particular, the General Data Protection Regulation (EU) 2016/679 (GDPR).

Please read this Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data and how to contact us.

Who we are

The Trust Technique Centre is an online training and animal education limited company. Our registered address is 8 Combe View Cottages, Woodside Road, Chiddingfold, Surrey, GU8 4RB.

For the purposes of the GDPR, Shelley Slingo is the ‘controller’ of the personal data you provide to us.

The Trust Technique Centre owns and operates www.trust-technique.com. This Policy, together with any other documents referred to, sets out the basis on which the Trust Technique Centre processes personal data.

The Trust Technique Centre includes:

Trust Technique Video Course members;
Trust Technique Free members;
Trust Technique Waitlist;
Newsletters;
Trust Technique Practitioner Diploma;

If you have any questions regarding our Privacy Policy or how we use your personal data, please write to us at: 8 Combe View Cottages, Woodside Road, Chiddingfold, Surrey, GU8 4RB or email us at: shelley@trust-technique.com

What personal data we collect and how we store it

The Trust Technique Centre collects data from you in a number of different ways. For example, we will collect personal information directly when you complete a form on our website, complete a survey; correspond with us by phone, e-mail or in writing; sign up to receive our communications; create an account with us; purchase goods or services, register for an event, enquire about our activities or request advice etc. The personal information we collect might include name, date of birth, email address, postal address, telephone number, mobile number, IP address, communication preferences or bank account details so we can process payments. Information may also be collected indirectly for example when you use our website or engage with our social media.

Information we collect about you

If you visit our website, we may automatically collect the following information:

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data;
Information provided voluntarily by you. For example, when you register for information (including free videos) or when you make a purchase;
Information that you provide when you communicate with us by any means;
Information that was given by you when using our membership services, such as post, comments and the profile details that you have made within a paid membership;
Requests made by you for wait lists and newsletters.

Your information will be held on computer files, in email records or as paper records. If for financial or technical reasons we need to use a supplier of the European Economic Area (EEA) we will take steps to put in place suitable safeguards to protect your personal data.

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up-to-date. We will only keep the data for as long as necessary for the purposes for which it was collected. It should be noted that we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet. Any transmission is at your own risk. Once we have retrieved your information, we will use strict procedures to try and prevent unauthorised access.

How the law applies to use of personal information

The law on Data Protection is covered in various pieces of legislation, including the Data Protection Act and the May 2018 General Data Protection Regulation (GDPR). The GDPR states that personal data (information relating to a person that can be individually identified) can only be processed if there is a legal ground to do so. Collecting, storing and using personal information come under the GDPR’s definition of processing. The GDPR provides six legal grounds (reasons) under which personal information can be processed (used) in a way that is lawful. For the processing to be lawful, at least one of the legal grounds must apply.

The four legal grounds that are most relevant to the Trust Technique Centre use of your personal information are:

Consent;
Contract;
Legitimate Interest;
Legal Obligation.

How we may use your personal information

The Trust Technique Centre will only process (use) your personal information in the following circumstances:

where you have provided your consent to allow us to use your data in a certain way;
where the processing is necessary to carry out the performance of a contract with you e.g. delivery of a workshop;
where it is in our legitimate interests to perform our functions;
where the processing is necessary in order for us to comply with a legal obligation.

Using your personal information in these ways helps us provide and improve our services and to keep a record of our communications with you e.g.:

to promote the aims of the Trust Technique Centre;
to inform you of upcoming events.

Consent

The Trust Technique Centre will always ask for your consent before we communicate with you for certain purposes. For example, we will only email or phone you about our activities if we have an accurate record of your recent and freely given consent to do so. If you have given us your consent, we will contact you with information and updates on our work, products, and services. This may be by post, email, telephone, or text message, depending on your preferences. We will also continue to ask about your marketing preferences, to ensure that you are still happy to be contacted by us and by which means.

You can withdraw your consent at any time by emailing:

shelley@trust-technique.com, or updating your preferences with us via the email campaign sent in May 18 to all clients informing of GDPR or at any time thereafter.

There are times when it is not practical to obtain and record consent. At those times, we will only process personal information if that processing would meet another legal ground e.g. legitimate interests, in which case we would only process in accordance with the law’s strict rules on legitimate interest processing.

Contract

We may use your personal data to fulfil a contract, or take steps linked to a contract: to provide the products and/or services to you; to communicate with you in relation to the provision of the contracted products and services; to provide you with administrative support such as account creation, security, and responding to issues; provide you with information, surveys, information about our qualifications and events, offers and promotions, related to the products and/or services.

Legitimate interests

This is using data in ways people would reasonably expect e.g. Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests are: providing you with newsletters, surveys, information about our qualifications and events, offers, and promotions; communicating with you in relation to any issues, complaints, or disputes; improving the quality of experience when you interact with our products and/or services, including testing the performance and customer experience of our Website; performing analytics on sales/marketing data, determining the effectiveness of promotional campaigns.

NOTE: you have the right to object to the processing of your personal data on the basis of legitimate interests as set out below, under the heading Your rights.

Like all organisations, we comply with requests for the disclosure of personal information where this is required or permitted by law. This could include requests from law enforcement or tax agencies. In these circumstances, the request must be submitted in writing and in accordance with the relevant legal requirements.

We will not unduly prioritise our interests over your interests as an individual. We will always balance our interests with your rights. We will only use personal information in a way and for a purpose that you would reasonably expect in accordance with this Statement.

The Trust Technique Centre will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.

When we ask you to supply us with personal data we will make it clear whether the personal data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any personal data we ask for is optional.

Vital interests

In extreme situations, such as an accident or medical emergency, we may share your personal details with the emergency services if it is essential for the preservation of life (yours or another persons’) for us to do so. This is the ‘vital interest’ ground for using your personal information. After the emergency, we will always try to inform you about how we had to use your information in that extreme situation.

If you believe your privacy rights have been violated, you may file a complaint with us or with the Information Commissioners office https://ico.org.uk/

Legal Obligation

We may disclose your personal/sensitive personal information when required to by law, for example, to HMRC for tax purposes or to police forces for the prevention or detection of crime.

Who do we share your personal data with?

We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.

We may also share your personal data with trusted third parties including Google analytics and Facebook.

We will ensure there is a contract in place with the categories of recipients listed above which include obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them.

Where a third party recipient is located outside the EEA, we will ensure that the transfer of personal data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission where the data protection authority does not believe that the third country has adequate data protection laws.

We will share personal data with law enforcement or other authorities if required by applicable law.

How long will you keep your personal data?

Where there is a contract between us, we will retain your personal data for the duration of the contract, and for a period of six years following its termination or expiry, to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.

Where you have consented to marketing communications, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email from us.

Where do we store your personal data and how is it protected?

We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Where you have a username or password (or other identification information) which enables you to access certain services or parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Data Analysis

In order to communicate with you more effectively, better understand your preferences and ability to support our work, we may analyse your data.

We like to find out about your personal motivation for supporting the Trust Technique Centre and your experiences as a supporter. This helps us to give you the information about products and services most relevant to you.

The Trust Technique Centre does not share, sell or swap your information with other organisation for their own marketing outside of our group.

Changes to your data

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided us with changes, e.g. if you change your email address; or if you wish to change any of your preferences please email us at: shelley@trust-technique.com

Internet Privacy and Cookies

We are committed to respecting and protecting your online privacy. This includes your need and your right to know what we do with the personal information you share with us.

“website address”: refers to the web pages. By accessing this website you are consenting to the way information is collected and used, as described within this Privacy Policy. In return, the Trust Technique Centre gives the commitment that we will use the personal data you provide only in ways that are compatible with our Privacy Policy.

Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these polices. Please check these policies before you submit any personal data to these websites.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our websites.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline cookies if you wish. This can be done within the ‘settings’ section of your computer. For more information please read the advice at AboutCookies.org

Your rights

Under the GDPR, you have various rights with respect to our use of your personal data:

Right to Access

You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below. Please include with your request information that will enable us to verify your identity. We will respond with 30 days of request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information. Or if your request is manifestly unfounded or excessive.

Right to rectification

We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

Right to erasure

You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.

Right to object

In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us using the contact details provided below.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us using the contact details provided below.

Right to data portability

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us using the contact details provided below.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.

Changes to our Policy

This information was last updated in May 2019. From time to time, we will make changes to the information on this page. The amended information will apply from the date it is posted on the site and will govern the way in which we collect and use personal information from then on.

Contact

If you have any queries about this Policy, the way in which the Trust Technique Centre processes personal data, or about exercising any of your rights, please send an email to shelley@trust-technique.com

Complaints

If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint the applicable supervisory authority or to seek a remedy through the courts. Please visit https://ico.org.uk/concerns/ for more information on how to report a concern to the UK Information Commissioner’s Office.

Document control

Ref: Privacy Policy

Version: v1

Date: 10 May 2019

Owner: Shelley Slingo

Review Date: 10 April 2020